Talk to a real human
We publish direct inboxes so you can reach the right person instantly. Expect a same-day reply during US business hours and within 24 hours otherwise.
Same day, often ≤ 4 hrs
Sales & Partnerships
Questions about pricing, pilots, or partner workflows.
Same day
Customer Support
Active customers and beta users can reach us via Slack or email. We document every ticket in Linear.
≤ 1 business day
Security & Privacy
Report a vulnerability, request a DPA, or coordinate a security review. PGP available on request.
Within 24 hrs
General Questions
Not sure where to start? Send us a note and we will route it to the right person.
Response expectations
We publish SLAs even during beta
Sales & support
Same business day · Usually within 4 hours
Security disclosures
Immediately routed to on-call · Mitigation steps ≤ 1 business day
Beta bugs
Same business day · Tracked in Linear, ETA provided